Domestic abuse
If you’re in immediate danger, phone the police on 999
If you are unable to speak, use Silent Solution (press 55 after dialling 999 if you can’t speak) and you can still get help.
Everyone deserves to feel safe in their home and community. If you are experiencing domestic abuse, are a survivor, or simply need information, we are here to help. Our team will listen, support you, and connect you with the right advice and services when you need it most.
What is domestic abuse?
Domestic abuse is an incident or pattern of incidents of controlling, coercive, threatening, degrading or violent behaviour, including sexual violence. In the majority of cases, it’s carried out by a partner or ex-partner, but can also be a family member or carer.
Examples of domestic abuse
Domestic abuse can include, but is not limited to:
- Being hurt or physically harmed
- Being shouted at, threatened, or made to feel scared
- Being pressured into sex or unwanted touching
- Having your money taken or tightly controlled
- Being cut off from friends, family, or everyday choices
Abuse can take many forms, and if something doesn’t feel right it is okay to ask for help.
How to report?
| Phone | ||
| CHP More ways to contact us on the CHP website | 0300 555 0500 | [email protected] |
| Pinnacle Ark app* | iOS App Store | Android Play Store |
| Pinnacle pinnaclegroup.co.uk | 0333 241 4643 | [email protected] |
| Flagship https://www.flagship-housing.co.uk/ | 0808 164 7877 | [email protected] |
| Southern https://www.southernhousing.org.uk/ | 0300 303 1066 | [email protected] |
| PPHA – General enquiries https://ppha.uk/ | 0161 820 6559 | [email protected] |
| PPHA – Defects https://ppha.uk/ | 0203 701 3575 | [email protected] |
*Homes managed by Pinnacle have access to the Ark app.
Ark is the preferred method of communication for residents to send requests and find key building information.
Pinnacle residents can register and download Ark above.
What happens when you report to us?
We listen to your report carefully -You can tell us what’s happening in the way that feels safest and easiest for you. Anonymous reports will be investigated sensitively and appropriately, recognising that they may come from a concerned third party or could be malicious.
We assess the risk to your safety – This helps us understand how urgent the situation is and what support you may need from other services. We usually complete this within one working day of your report.
We agree a safety and support plan with you – This might include contacting the police or specialist support agencies, or exploring housing options such as emergency rehousing or support to help you remain safely in your home.
We continue to support you – Your case will be monitored, and we will stay in touch until a satisfactory outcome is reached.
If you’re not happy with a decision made under this policy, you can appeal in line with our complaints policy.
Resources
If you’re in immediate danger, phone the police on 999
If someone is in immediate danger, call the police. If you are unable to speak, use Silent Solution (press 55 after dialling 999 if you can’t speak) and you can still get help.
National Helplines & Support
National Domestic Abuse Helpline (Refuge)
Confidential advice, safety planning, emergency accommodation.
📞 0808 2000 247 (free, 24/7)
🌐 www.nationaldahelpline.org.uk
Women’s Aid
Online chat, email support, and directory of local domestic abuse services.
🌐 www.womensaid.org.uk
Men’s Advice Line (Respect)
For men experiencing abuse.
📞 0808 801 0327
🌐 mensadviceline.org.uk
Galop (LGBT+ support)
For LGBT+ people facing abuse or violence.
📞 0800 999 5428
🌐 galop.org.uk
National Centre for Domestic Violence (NCDV)
Free, fast legal support for injunctions and protection orders.
📞 0800 970 2070
🌐 www.ncdv.org.uk
Additional Resources
Victim Support
📞 08 08 16 89 111 (24/7)
🌐 victimsupport.org.uk
Rights of Women
📞 Various legal advice lines (family, immigration, criminal law).
🌐 rightsofwomen.org.uk
Local Councils often have domestic abuse hubs or housing support teams for emergency accommodation.