Repairs and maintenance
NewArch makes sure all repairs, improvements, and adaptations in your home are taken care of. We work with housing management partners — please report any repair or improvement needs directly to them.
Repairs
NewArch home outsources repairs to our trusted management partners ensuring your home is safe, well-maintained, and meets your needs. This includes timely repairs, regular maintenance, and necessary adaptations. Our priority is that residents feel supported and confident in their home.
Home improvements
You’ll need our permission to make improvements or altercations to your home. Before you do anything, we ask that you contact your management company.
Aid and adaptations in your home
If you need support moving around your home, we’re here to help. We can provide equipment and make adaptations to help you stay safe, comfortable, and independent.
Awaab’s Law
From 30 November 2026, Awaab’s Law requires NewArch to investigate emergency hazards within 24 hours and significant hazards within 10 working days. We will provide a written summary within 3 working days, complete required safety works within the statutory timescales, take action to prevent hazards recurring, provide suitable alternative accommodation where required, and keep you informed throughout. This covers emergency hazards and significant hazards including damp and mould, excess cold or heat, falls, structural collapse, fire and explosions, electrical hazards and domestic hygiene. Please report any concerns directly to your management company using the contact details below.
Find your management company
| Phone | ||
| CHP More ways to contact us on the CHP website | 0300 555 0500 | [email protected] |
| Pinnacle Ark app* | iOS App Store | Android Play Store |
| Pinnacle pinnaclegroup.co.uk | 0333 241 4643 | [email protected] |
| Flagship https://www.flagship-housing.co.uk/ | 0808 164 7877 | [email protected] |
| Southern https://www.southernhousing.org.uk/ | 0300 303 1066 | [email protected] |
| PPHA – General enquiries https://ppha.uk/ | 0161 820 6559 | [email protected] |
| PPHA – Defects https://ppha.uk/ | 0203 701 3575 | [email protected] |
*Homes managed by Pinnacle have access to the Ark app.
Ark is the preferred method of communication for residents to send requests and find key building information.
Pinnacle residents can register and download Ark above.