Regulation and policy

NewArch policy documents

NewArch homes are managed by our Housing Association partners. NewArch implements two of our own polices and adheres to others that are provided directly to our customers by our Housing Association partners. These documents and policies can be found on their respective websites.

Complaints and Self-Assessment

Putting residents first is at the heart of everything we do.

To ensure we deliver the highest standards across our homes and services, we regularly carry out and publish self-assessments. These help us review our performance, stay accountable, and continuously improve how we support our residents and communities.

Annual reports

NewArch Homes is committed to supporting growth, maintaining the quality of our homes, ensuring our customers are treated well and operating safely, soundly and securely. Read our annual report to learn how we measure and review these commitments.